News Story


Making 9-1-1 Work for You & Things Parents Need to Know
10/10/2014 7:25:00 PM


Nature of Incident:

Making 9-1-1 Work For You, Things Parents Need to Know




800 S. Victoria Avenue, Ventura, CA 93009

Date & Time:

October 10, 2014

Unit(s) Responsible:

Sheriff's Communications Center






There are many things a parent can do to ensure their family's safety. Adequately preparing your home and teaching children how to use 9-1-1 properly from an early age may, one day, save a life.  If you are unsure where to begin, here are a few of the key things you can do and messages you can relay to youngsters to ensure that your household is prepared should a call for help ever have to be made.


Post your address clearly and prominently in multiple locations.  Having your address easily visible at the end of your driveway and on your home itself will ensure that first responders aren't left wondering if they are at the right location.  Make sure that you use numbering and lettering that can be seen during the day or night, and are visible no matter which direction you are coming from.  Many cities and counties have ordinances that will give you direction on how to post your address properly, so be sure to check with local authorities for more information.


Report missing street signs in your neighborhood immediately.  This is even more important for those of you who live in the rural parts of Ventura County.  Making sure that your neighborhood has all the proper signage not only helps friends and family find your home, but it can be crucial during an emergency situation where time is of the essence.


Teach your kids what 9-1-1 is.  Let them know that 9-1-1 is the number to call when they need help or they see someone who needs help right away.


Teach your kids when to call 9-1-1.  It is important that children learn that there are specific times when calling 9-1-1 is the right thing to do.  Let them know that they should only call when someone or something, such as an animal, is hurt or in danger or if they need a police officer, firefighter, or doctor.


Last but not least, practice makes perfect.  Help your kids memorize information that will be useful to 9-1-1 dispatchers, such as their name, their parents' names, their address, and their phone number.  The more comfortable and calm they are, the more quickly they can provide vital information to the 9-1-1 dispatcher who can then send the appropriate responders to the location. 


Once is never enough, as they say, and your job isn't done after your kids understand the basics.  As the years pass, technology will change and so will your child's capacity for providing crucial details to the 9-1-1 dispatcher. It is up to you to make sure that they are knowledgeable about the features and capabilities of the device they use to dial 9-1-1 and that they are ready to provide the most detailed and useful information possible when they call 9-1-1.


If you or your child is ever in doubt whether to dial 9-1-1 or the Sheriff's non-emergency number (805) 654-9511, go ahead and dial 9-1-1. We're here to help you.



Prepared by:

Erin M. Brockus, Assistant Communications Manager


Media Release Date:

October 10, 2014


Follow-Up Contact:

Erin M. Brockus, (805) 654-5158



Approved by:

Captain Luis Obregon