News Story

 

National Telecommunications Week
4/10/2017 8:09:00 AM

 

Nature of Incident:

National Public Safety Telecommunicators Week

 

Report Number:

Non-applicable

 

Location:

Ventura County Sheriff's Communications Center

 

Date & Time:

April 9 ' April 15, 2017

 

Unit(s) Responsible:

Sheriff's Communications Center

 

Narrative:

National Public Safety Telecommunications Week is April 9 ' 15, 2017, and the Ventura County Sheriff's Office is honoring the public safety dispatchers who serve as the lifeline between people in need and vital law enforcement services. These public safety dispatchers have dedicated their careers to providing superior service to people who have a need for law enforcement assistance. In many cases, the dispatcher can make the difference between life and death.

 

Each year, the public safety dispatchers and supervisors at the Ventura County Sheriff's Office handle more than 355,000 telephone calls, including 102,000 9-1-1 calls. Every day, hundreds of people depend on the skill, expertise and commitment of the dispatchers who work in public safety communications. These team members help save countless lives by handling emergency telephone calls, dispatching law enforcement resources, and providing moral support to people in distress. Their normal workday is nothing but abnormal in so many ways.

 

Public safety dispatchers must undergo a rigorous testing and background process before being hired. After they have been hired, new dispatchers must attend the three-week Basic Dispatcher Course that is certified by the Commission on Peace Officer Standards and Training (POST). Typically, their training also includes four additional weeks of classroom training and between 6 ' 12 months of on-the-job training before the new dispatcher is allowed to work independently. Even then, approximately 50% of the dispatchers hired are not able to successfully complete the training program due to the unique demands and stress of the job.

 

Within the Ventura County Sheriff's Office, we are celebrating the valuable contributions that our public safety dispatchers make on a daily basis. We are incredibly fortunate to have such talented and dedicated professionals who work so hard to serve the public and our deputies.

 

Prepared by:

Erin M. Brockus, Assistant Communications Manager

News Release Date:

April 10, 2017

Media Follow-Up Contact:

Erin M. Brockus, Assistant Communications Manager

(805) 654-5158

Approved by:

Captain Luis Obregon, Communications Manager